Last Updated: 21 July 2026
PURBAMART values your privacy and is committed to protecting your personal information.
Information We Collect
- Name
- Email Address
- Mobile Number
- Shipping/Billing Address
- Payment Information (processed securely through payment providers)
- Device and browser information
- IP Address
- Cookies
How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Provide customer support
- Improve our services
- Send order updates
- Prevent fraud
- Comply with legal obligations
Cookies
We use cookies to improve user experience, remember preferences, and analyze website traffic.
Data Sharing
We may share information with:
- Delivery partners
- Payment gateways
- Technology service providers
- Government authorities where required by law
We never sell your personal information.
Data Security
We use reasonable security measures to protect your information. However, no online transmission is 100% secure.
Your Rights
You may:
- Access your personal information
- Request corrections
- Request account deletion (subject to legal requirements)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Contact
Email: support@purbamart.com
RETURN & REFUND POLICY
Last Updated: 21 July 2026
Customer satisfaction is our priority.
Return Eligibility
Products may be returned if:
- Delivered damaged
- Incorrect item delivered
- Defective product
- Missing parts
Returns must be requested within 7 days of delivery.
Non-Returnable Items
The following items are generally not eligible unless defective:
- Innerwear
- Personal care products
- Customized products
- Gift cards
- Used or damaged products due to customer misuse
Return Conditions
Products must be:
- Unused
- In original packaging
- With tags intact
- Include invoice/accessories
Refund Process
After inspection:
- Refunds are processed within 5–7 business days.
- Refunds are credited to the original payment method or store wallet (if applicable).
Exchange
Eligible products may be exchanged based on stock availability.
Order Cancellation
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.